The short answer
Document everything before it changes, protect property from further damage, and keep damaged items until the insurer has had a chance to inspect them. Good records often decide how much a claim is worth.
Where it fits in your case
Immediately after the loss and throughout the claim.
What to expect
Mitigation. Policies require reasonable steps to prevent further damage; keep receipts.
Inspection. Do not discard damaged equipment or materials until the insurer and any experts have inspected them.
A claim log of every call, request, and document sent helps prevent disputes.
What we need from you
Photos and video, inventories, receipts, maintenance records, and contact information for everyone involved.
Common misconceptions
“Cleaning up quickly helps the claim.” Discarding evidence can hurt it.
“The adjuster’s photos are enough.” Take your own.