The short answer
Defamation is a false statement of fact, communicated to others, that harms reputation. Commercial disparagement covers false statements about a business’s products or services.
Where it fits in your case
When a competitor, former employee, or customer makes damaging statements about your business.
What to expect
Per se statements, such as accusing a business of crime or dishonesty in its trade, presume damages.
Opinion that cannot be proven true or false is generally protected.
Privileges protect statements in court proceedings and certain other settings.
Online reviews. The reviewer can be liable for false facts; platforms generally are not.
Deadline. Illinois generally allows one year to sue.
What we need from you
Copies or screenshots of the statements, dates, and evidence of their falsity and impact.
Common misconceptions
“Any harsh review is defamatory.” Opinions and true statements are not.
“We can sue the website.” Federal law usually protects platforms.