The short answer
Your lawyer must keep you reasonably informed and consult you on important decisions. Settlement decisions are always yours.
Where it fits in your case
Throughout the representation.
What to expect
Regular updates at key events, such as filings, rulings, and settlement offers.
Your decisions include whether to settle and the goals of the case.
Efficiency. Grouping questions and using one point of contact keeps costs down.
What helps
Prompt responses to requests and notice of business changes that could affect the case.
Common misconceptions
“No news means nothing is happening.” Ask for a status update if unsure.
“Every email is billed.” Ask how communication is billed.